Question 1

Is Direction Travels a licensed agency?

Accepted Answer

Yes. Direction Tourism & Travels is licensed in the Sharjah Publishing City Free Zone, UAE.

Question 2

How do I contact support?

Accepted Answer

Our team is available 24/7 on WhatsApp at +971 52 277 0886 or by email at info@directiontravels.com.

Question 3

Can I cancel my hotel booking?

Accepted Answer

Each rate shows its cancellation policy before you book. Refundable rates can be cancelled free of charge until the deadline shown.

Question 4

Which currencies can I pay in?

Accepted Answer

Prices can be displayed in AED, USD, EUR, SAR, LKR and INR. Payments are processed in AED.

Question 5

When will I receive my tour voucher?

Accepted Answer

Most tours are confirmed instantly and your voucher is emailed right away. On-request products are confirmed within 24 hours.

Question 6

How long does visa processing take?

Accepted Answer

Processing time depends on the destination and is shown on every visa product. Express processing is available for selected visas.

Question 7

Is the visa fee refundable if rejected?

Accepted Answer

Visa fees are paid to immigration authorities and are non-refundable once submitted, regardless of the outcome.

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