Premium Desert Safari

Bad experience

BBQ and the show in the camp was alright. Transport was really bad, I am 1,89cm and the put me and my wife in the back where is not enough room for me plus was a bad smell of petrol that made my wife to throw up. I asked to change the car or have a solution, but nothing. All the activities cost, even if they advertise as included. I wouldn't recommend this travel agency. We had a bad experience!

Fraud, Unsafe, Misleading & Unprofessional Experience “ Not Recommended

Booking Reference No: RT-2712202517002879 I had a very disappointing and distressing experience with Rayna Tours and Travels. I booked a Premium Desert Safari with private transfer for 6 adults and 2 children, specifically requesting a commercial Land Cruiser, which was clearly confirmed via recorded calls and their official WhatsApp. Despite this, Rayna Tours sent non-commercial vehicles (Land Cruiser Prado and Toyota Fortuner). When questioned, the driver confirmed he did not have a commercial vehicle license, which is against UAE regulations and extremely unsafe, especially while traveling with children. At the desert camp, the situation worsened. The staff claimed I had only a normal booking, forcing me into an argument despite having proof of a premium package. Their behavior was extremely rude and unprofessional”they raised their voices, shouted, and formed a group around me, which was intimidating and unacceptable for a family environment. After the program ended, my family was made to wait until 11:00 PM for return transportation, causing further inconvenience and distress. This experience involved misrepresentation, safety risks, rude behavior, and poor customer handling. I have raised an official complaint with the UAE Consumer Protection Forum. I have already registered a complaint with the UAE Consumer Protection Forum against Rayna Tours. I strongly advise travelers, especially families, to think twice before booking with Rayna Tours.

Our Dubai Desert Safari was absolutely amazing thanks to Adnan Sabir

Our Dubai Desert Safari was absolutely phenomenal, thanks to our exceptional tour guide, Adnan Sabir! From start to finish, the experience was flawless. Adnan was incredibly knowledgeable, friendly, and genuinely passionate about sharing the beauty and culture of the desert. He made us feel safe and comfortable throughout the adventure, whether we were dune bashing, riding camels, or taking in the breathtaking sunset views. His storytelling brought the desert to life, and his attention to detail made every moment feel special. The evening camp experience”complete with delicious food, entertainment, and an unforgettable atmosphere”was made even better by Adnan's thoughtful guidance and warm hospitality. This was truly a once-in-a-lifetime experience, and we are so grateful for Adnan's outstanding service. Highly recommended to anyone visiting Dubai”we would book again in a heartbeat!

Rayna Tours Desert Safari Dubai Camp

The driver was amazing very skilled very friendly

Premium Desert Safari with BBQ - Dubai

This is my third time taking Rayna's 4x4 desert tour with dinner. I always love it because the service is impeccable and the customer service is excellent. Our driver this time was Muhammad Usman Ali, very attentive and concerned, and he drove very well through the dunes. The day was incredible. Thank you!

Rayna Tours

My desert safari experience with Rayna tours was incredible and special thanks to our guide Mr Nasirbhai he is very humble person and very experienced desert safari driver.we enjoyed alot with Nasirbhai Thank you Rayna tour with a memorable trip.

Bad Experience with Rayna Tours Premium Desert Safari

We recently visited Dubai with family and friends for a games festival. Our festival coordinators had negotiated special discounted pricing with different tour operators for excursions/tours - one of the operators being Rayna Tours. I reached out via their website and sent a WhatsApp message. I received a response from Yuvraj (a Rayna Tours Travel Consultant). I was provided pricing for the Premium Desert Safari which I was told was 180 AED per person (the discounted price). I also asked about doing the ATV/Quad Bike rides and was told that it would be 120/140 AED for 30 minutes. Since there were 9 of us, we were not sure if all of us would be doing the ATVs, so I asked if I could book the ATVs during the Safari and was told I could. Due to the information provided, I went ahead to book the Premium Desert Safari believing that Rayna Tours was a reputable company but that turned out to be not the case. Once on the Safari, we were first taken by Rayna Tours drivers to their store, which is also where the ATVs were. However at the location, we were told the price was 500 AED - more than 4 times what I had been quoted!! Even showing their representatives messages from Yuvraj, with the pricing he had indicated did not help. They were unable to reach him on the number he had provided when attempting to call him. They did not believe he was a Rayna Tours employee but one of their agents (which was surprising since the booking email showed his email being from a Rayna Tours email address). At the time I also reached out to Yuvraj (via WhatsApp) and he indicated that he would investigate with his team which never happened. (That was back in July and still have not heard from him). He was very quick, though, when it came to taking the payment for the Safari! Since it was getting late - the Safari vehicle drivers stated we had to leave to do the Dune Bashing and take the sunset photos. They were not even going to let us do the Camel rides until we persisted and even then, they rushed us through the ride. In addition to not being able to do the ATV rides, we also did not get to do the Sand Boarding/Surfing. During the Dune Bashing the driver of the vehicle that our kids were in, was constantly on his phone (Texting/WhatsApp), which was very unsafe and unprofessional. We were all very disappointed with the so called Premium Desert Safari and Rayna Tours representative's behaviour as well as lack of willingness to help. Just as reference, some of our other friends who booked with a different company via Expedia and paid less, had a much better experience and were able to do all the activities (Sand surfing, ATV, Camel Ride etc). After returning home from Dubai, I reached out to Rayna Tours through their Feedback email address. I got the standard auto-response indicating customer complaints/queries are their priority, however it's been over 2 weeks with no further communication. Just goes to show they do NOT CARE ABOUT THEIR CUSTOMERS - just quick at taking your money. I do not recommend you book anything from this company - stay away from Rayna Tours!

A Desert Safari to Remember “ Rayna Tours Sets the Standard

While visiting Dubai, I booked several activities through Rayna Tours, and one experience, in particular, stood out”the Evening Desert Safari. It was, without a doubt, a highlight of my trip. First, I have to thank Mr. Wafa Abbas, who organized everything flawlessly. He paid attention to the smallest details and ensured the entire schedule flowed effortlessly. His professionalism made the whole process stress-free and enjoyable from the very beginning. The safari itself was led by Malik, our driver and guide, and he was nothing short of excellent. Friendly, knowledgeable, and clearly experienced, he made the dune bashing ride both thrilling and safe. His calm and confident approach gave us peace of mind while we had the time of our lives tearing across the desert. The stop at Rayna Desert Camp was a real surprise”it wasn't just a break in the tour; it was a full-on cultural experience. Camel rides, henna art, local crafts, and live entertainment all added to the atmosphere. Everything felt organized, welcoming, and true to the spirit of the region. As the sun set, the evening show kicked off with fantastic performances and a great vibe. The food was just as impressive”plenty of options, well-prepared, and satisfying. It really felt like a VIP experience all the way through. For anyone considering a desert safari in Dubai, I can't recommend this one enough. Rayna Tours delivers top-tier service, and every part of the experience reflects that. Special thanks again to Mr. Abbas and the entire team for making this adventure unforgettable.

Fantastic life time desert safari experience!

Amazing desert safari! Very well organised and special thanks to our fantastic guide and driver Sunil. The staff is extremely helpful and friendly.

Be aware of inexperienced Drivers and Hospitality at the camp

We booked an Evening premium desert safari. The pickup from the hotel was 15 minutes later than the scheduled time. The booked the premium safari thinking that we will be provided the best service. The driver we got couldn't speak English clearly and we couldn't understand any bit. And most annoying thing was that driver didn't have a license for desert driving. So our drivers were changed 4 times during the trip to which we have to wait for each driver. As I have seen the videos of the safari, we had to advise the driver what to do next than the driver guides us. The complementary camel ride at the camp was a disaster as there was no staff member to check the queue and people pushing and pulling and fighting to get there chance. Next when we ask our driver to take us to sunset photos he said us to climb the mountain by foot rather than drive us there. Somehow after arguing we got our ride and we saw all the other drivers help their customers to take good photos and we were left alone while our driver was chatting with other staff at the camp. When we arrived back to camp, our seats which were close to the stage was changed to back and when we questioned on it a camp staff member who was really rude asked us a photo of the table which was really unprofessional. That staff member was rude to us. This was our experience at a PREMIUM evening desert safari and I really regret about the service I got for the money I paid. Will never use Rayna Tours for my future trips.