Halong Bay Day Cruise - Hera Cruise

معلومات مهمة

• A valid government-issued photo ID or passport is mandatory for entry.
• All bookings are subject to availability and final reconfirmation. Time slots are only guaranteed once confirmed within 24 hours.
• Children must be accompanied by an adult at all times.
• Vouchers should be presented at the counter.
• Eating, drinking, and smoking are not permitted in transfer vehicles or during tours.
• No refunds, amendments, or cancellations for unused, missed, partially used, or no-show services.
• Outside food and beverages may not be allowed as per venue regulations.
• The operator and suppliers are not responsible for loss, injury, damage, delay, or inconvenience.
• Entry may be denied for non-compliance with venue rules, safety guidelines, or dress codes.
• Children requiring a separate seat will be charged as per applicable rates.
• Late arrival, missed transfers, or no-shows will be treated as cancellations with no refund. Guests missing transfers must arrange their own transportation.
• Unless stated as private, all tours and transfers operate on a shared basis.
• Waiting time may occur during peak hours, weekends, or public holidays.
• Seat allocation is subject to availability and first-come, first-served basis.
• Schedules and routes are subject to change due to traffic, weather, or operational conditions.
• For scheduled transfers, guests must be ready at the hotel lobby at least 5 minutes before the assigned pickup time.
• Download the soft copy of the voucher from dashboard or e-mail
• Guests are requested to carry a soft copy of the voucher on the phone
• It needs to be verified by the driver at the time of pick-up time